FAQ


YOU SAY BIG, HOW BIG ARE WE TALKING?
Pretty big.  Each ball of dough before baking weighs approximately 125 grams!  We think this is the perfect size for a cookie.

WHERE DO YOU DELIVER?
We deliver all throughout the UK.

HOW SHOULD I STORE MY Hi. Cookies?
We recommend you eat or freeze your Hi.Cookies within 10 days of receiving them.  If freezing, we recommend that you don't freeze for more than three months.  If keeping them out, it's great if you can try and keep them covered.

HOW DO WE EAT Hi.Cookies?
Right side up or upside down, anyway is the right way.  We also recommend for the gooey cookie lovers to warm the cookie in the oven for a few minutes (180 degrees).  There are also a few of us who love cold (bordering the frozen side) cookies. So straight out of the fridge or frozen (let them warm a little though as those teeth are precious).  For the others, room temp is just right!


WILL MY Hi.Cookies BE FRESH ON ARRIVAL?
All Hi.Cookies are made fresh and sent to you.  The best way we have found that they stay fresh and arrive safely to you is by vacuum sealing the cookies.  This keeps in all of the ooey gooey loveliness of each cookie.  Just cut open the pack and ENJOY.

HOW DO I CONTACT YOU?
Please email us at hello@hicookie.co.uk

DO YOU DO BIG ORDERS?
You can order as many cookies as you want though for special orders, please send us an email at hello@hicookie.co.uk

CAN I ADD A SPECIAL MESSAGE TO MY ORDER?
Yes! There is a special instructions box when you check out.  Please leave your message there.  

DO I HAVE TO SHARE?
Hi.Cookies are great shared, cut into halves, etc, though we absolutely hold zero judgement if you eat a cookie or the entire pack yourself.  It has been known to be done! (wink wink)!

COOKIE HUMOUR?
Three cookies were crossing the road when the first one was knocked down. What did the third cookie say as he reached the pavement safely?
Crumbs!